Personalized Digital Reports
Personalized reports are prepared from information supplied by the customer. Once processing has started, the order is generally non-refundable. A review may be requested for a duplicate payment, a verified technical payment error or failure to provide the purchased digital service after complete and accurate information has been received.
Incorrect Customer Information
Reports prepared from incorrect information submitted by the customer are not normally eligible for a refund. Contact support as soon as possible if a correction is needed.
Guidance-Based Services
Dissatisfaction with an interpretation, prediction or spiritual recommendation does not by itself create a refund entitlement. Spiritual and guidance-based services do not guarantee specific outcomes.
Personalized Guidance Chat Recharges
Unused recharge value may be reviewed only in verified cases such as duplicate payment or a technical failure that prevents the purchased access from being credited. Used guidance replies are not refundable.
Private Guidance Sessions
Once a private session has been confirmed or conducted, the fee is non-refundable. If a paid session cannot be provided due to an issue on our side, the customer may be offered rescheduling or a refund review as appropriate.
Energized Spiritual Products
Because energized/sacred products are prepared for spiritual use, they are not eligible for ordinary return or exchange after delivery. Replacement or refund review is available only when the product arrives damaged, defective or incorrect. The issue must be reported within 48 hours of delivery with clear photos or video and the order reference.
How to Request a Review
Email astrosolution625@gmail.com with your name, order reference, payment ID and a clear description of the issue. For physical-product damage/defect claims, include supporting photos or video and contact us within 48 hours of delivery.